Expert.ai is the premier artificial intelligence platform for natural language understanding. Its unique hybrid approach to NLU combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!
Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.

With your help, Expert.ai will continue to create experts all over the world. Join us to make a difference!
We are looking for an open minded, highly motivated Customer Success Manager to reinforce the sales team with a permanent contract.

In this role, you will be responsible for providing global business leadership and management of the most important customer on Financial Services Sector.

This is an excellent opportunity to build and maintain key relationships on existing projects, develop and manage new opportunities, monitor and engage virtual resources globally around expert.ai.

You can be office or home based in Italy (Milan or Turin preferably), while working with other resources that are geographically distributed (sales rep, presales, technical resources, professional services). You will be travelling up to 50% of your time to our customer sites.

What you will do:

As a Customer Success Manager, you will:

• team with the customer’s Organization to build strategic relationships across the account
• articulate a clear vision and generate enthusiasm, while impacting all business groups
• sell at the most strategic level within the account and implement a broad strategy for earning customer acceptance and service implementation
• Develop formal case studies and other forms of references highlighting activity

Who you are:

• BA or BS graduated in computer science, engineering, business, marketing, or related field (MBA preferred)
• Professional with 10+ years of experience working at an IT Technology or services company, as the lead account and relationship manager of a large global organization
• Minimum of 5 years working with or supporting financial services companies
• Experience as the primary account manager of a global software enterprise or a service company
• Experienced in large complex deal negotiations with a successful track record establishing credibility quickly with senior level executives across the organizations
• Active listener
• Able to work effectively in team and virtual team environment
• Excellent oral and written communicator (English is a must) for negotiations with high-level decision-makers

We offer:

• Variable salary highly motivating and extremely challenging for high performance sellers
• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language
• Flexible working arrangements and attention to work/life balance
• Equal opportunity employment experience that values difference and diversity
• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities.
• Buddy system for each new employee, an onboarding and knowledge sharing method to orient new employees
• A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement
• A welfare platform where you can purchase goods and services.

Expert.ai is the premier artificial intelligence platform for natural language understanding. Its unique hybrid approach to NLU combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!

Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.

With your help, Expert.ai will continue to create experts all over the world. Join us to make a difference!

We are looking for a for an open minded, highly motivated person to reinforce the Integration & Consulting team with a permanent contract.

As Project Manager you will lead project teams to build custom top-notch NLP/NLU solutions for our Customers and Partners worldwide, fostering the adoption of expert.ai technology to transform unstructured data in knowledge and insights. Not only you have a robust knowledge of Project Management theory and methodologies (agile and waterfall), but you have also multi-year experience in enterprise software projects.

You can be based in one of our Italian offices (Milano, Modena or Rovereto), and you will report to the PM Manager while working with other resources that are geographically distributed.

What you will do:

As a Project Manager, you will:

• Manage and overview project teams while monitoring and controlling projects constraints (scope, time, cost)
• Ensure successful delivery by meeting quality standards jointly agreed with Customers
• Provide technical guidance to the project team
• Ensure time-efficient tasks assignments to project team members
• Build trust and manage successful relationships with expert.ai Customers
• Manage multiple projects in parallel

Who you are:

• Graduated in Computer Science with a technical background
• A professional with more than 5 years of experience in software development projects within consultancy firms, system integrators, IT for financial services (previous experience in the AI/NLP/NLU industry will be considered a plus)
• Skilled in organization and Project Management (PMP®, PSM®, Prince 2® certifications will be considered a plus)
• Able to deliver effective technical presentation to any audience expressing strong communication skills
• Problem solver and result oriented

We offer:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language
• Flexible working arrangements and attention to work/life balance
• Equal opportunity employment experience that values difference and diversity
• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities
• A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement
• A welfare platform where you can purchase goods and services

Expert.ai is the premier artificial intelligence platform for natural language understanding. Its unique hybrid approach to NLU combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!

Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.

With your help, Expert.ai will continue to create experts all over the world. Join us to make a difference!

We are looking for a for an open minded, highly motivated person to reinforce the I&C Delivery and Operations team with a permanent contract.

Work from home and flexibility can be evaluated according to the candidate experience, but only candidates based in Rome will be taken into consideration.

You could be travelling up to 20% of your time to our customer sites.

What you will do:

As a Delivery & Operations Specialist, you will:

• Plan, design and develop cloud deployment environments.
• Manage cloud environments in accordance with company security guidelines.
• Employ exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems.
• Install, configure and monitor Expert.ai products on customer servers or in SAAS.
• Carry out scheduled and extraordinary maintenance and updating interventions.
• Analyze, in collaboration with the project teams, the problems encountered by customers.
• Manage the licenses of Expert.ai products.
• Prepare operational documentation.
• Support colleagues for internal installations.

What you have:

• Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
• Experience working with Kubernetes, AWS, Linux/UNIX, OpenStack, Docker and Microsoft Azure.
• Three to five years’ experience in the role.
• Knowledge of web services, API, REST and RPC.
• Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
• Database experience, including knowledge of SQL and NoSQL, and related data stores such as Postgres.
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
• Skilled at working in tandem with a team of engineers, or alone as required.
• Accuracy, perseverance and diligence.
• Flexibility and autonomy.
• Priority management ensuring the quality of the output.
• Organization of one’s work, following company processes and procedures.
• Curiosity towards new technologies and propensity to learn.
• Terraform, Ansible, Kubernetes, Powershell knowledge will be considered a plus.

We offer:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language.
• Flexible working arrangements and attention to work/life balance.
• Equal opportunity employment experience that values difference and diversity.
• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities.
• A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement.
• A welfare platform where you can purchase goods and services

Expert.ai is the premier artificial intelligence platform for natural language understanding. Its unique hybrid approach to NLU combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!

Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.

With your help, Expert.ai will continue to create experts all over the world. Join us to make a difference!

We are looking for a for an open minded, highly motivated person to reinforce the Integration and Consulting team with a permanent contract.

As a Computational Linguist you will join project teams to build top-notch NLP/NLU solutions for our Customers and Partners worldwide, ensuring that all issues are dealt with in the most effective and satisfactory way. Not only you have a firm grasp of general linguistics (semantics, syntax, morphology) but you have also experience with artificial intelligence, machine learning, natural language processing and computational linguistics.

This is an excellent opportunity to work on an innovative solution and to give your contribution in a growing and international company.

You can be based in Italy (Modena, Rovereto-TN, Milano, Roma), while working with other resources that are geographically distributed.

What you will do:

As a Computational Linguist, you will:

• Identify logical patterns underlying the language, write semantic rules on Expert.ai’s proprietary IDE to meet Customers’ expectations
• Perform tests and validations to verify the effectiveness of the implemented solution
• Contribute to the continuous improvement of the core technology
• Identify suitable solutions for clients in the field of Natural Language Processing
• Work with Project Managers, Software Engineers and other Knowledge Engineers on Customer’s projects

Who you are:

• Graduated in Computational Linguist or Languages
• Experienced in coding with Python and/or C++: write data processing scripts to transform or extract knowledge from unstructured data, including hands-on experience with regular expressions
• Analytical person with excellent written and verbal communication skills in a technical context
• Independent worker with the ability to effectively operate with flexibility in a fast paced, constantly evolving team environment
• Team player with exceptional interpersonal and solution-oriented attitude
• Fluent English, both oral and written (the knowledge of other languages will be considered a plus)

We offer:

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language
• Buddy system for each new employee, an onboarding and knowledge sharing method to orient new employees
• Flexible working arrangements and attention to work/life balance
• Equal opportunity employment experience that values difference and diversity
• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities
• A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement
• A welfare platform where you can purchase goods and services

*For this position, we take also into consideration curricula from protected classes/categories (Law 68/1999, Art. 1 and art. 18).

Expert.ai is the premier artificial intelligence platform for language understanding. Its unique hybrid approach to NL combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations.

Our mission is simple: we want to create technology that transforms language into knowledge and insight!

Our vision is to make anyone an expert with simple, powerful AI tools that capture the value of natural language.

With your help, Expert.ai will continue to create experts all over the world. Join us to make a difference!

We are looking for an open minded, highly motivated person to reinforce the Innovation, Research & Development team with a permanent contract.

In this role you will be responsible for back-end development, writing back end code that is highly accessible and maintainable and implemented well-structured, reliable, maintainable APIs in a complex problem domain.

This is an excellent opportunity to increase your knowledge and gain experience in solving complex problems without technical assistance or supervision collaborating closely with our cloud product team and UX design team to build new features.

I&C Headquarter is based in Modena; work from home flexibility or fully remote positions can be evaluated according to the job position and to the candidate experience.

What you’ll do

• Design, develop, test, and deploy production services and systems that serve thousands of users 24*7
• Work closely with Architecture, DevOps, Security and Compliance teams to achieve the company’s short- and long-term goals
• Facilitate collaboration with other platform engineers, product engineers, and cross functional teams to solve interesting and challenging problems delivering customer value
• Ensure our systems are future proof and ready to support our growing scale
• Be a valued member of an autonomous, cross-functional agile environment
• Be a good team player, coder at heart, and problem solver in attitude
• Be a leader of the Expert.ai product developer community affecting and driving our architecture and the craft across the company

Who you are

• Minimum 6+ years of hands-on experience in designing, building, testing, debugging and maintaining large-scale, high-throughput domain and event driven microservices based systems
• A progressive industry experience in building enterprise class SaaS platforms and applications is considered a plus
• Strong conceptual and hands-on practical understanding of distributed computing, streaming systems, relational databases, and NoSQL database systems
• Hands-on experience in enterprise backend stack such as Java, SpringBoot/Micronaut, Kafka, Spark Streaming, Redis, Elasticsearch, and MySQL
• Hands-on experience building services that involve multi-model services and multi-protocol integration making use of REST, gRPC, Avro/Protobuf, Parquet/Arrow
• Experience with authentication, authorization, tenancy management, configuration management, vault management, tokenization, payments, etc.
• Experience using tools: Docker, Kubernetes, Terraform
• Experience in designing cloud-native platform solutions on AWS
• Experience with observability and chaos principles, debugging, and problem solving, leveraging Grafana, Kibana etc.
• You are comfortable with large scale production systems encompassing APIs, gateways, orchestrators, databases, load balancing, monitoring, distributed systems, configuration management, and security
• You have familiarity with and enthusiasm for software engineering best practices, including but not limited to testing, continuous integration, and continuous delivery
• You have the ability to thrive in a rapidly evolving, globally distributed, and remote-first environment

We offer you:

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language

• Flexible working arrangements and attention to work life balance
• Equal opportunity employment experience that values difference and diversity

• Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities.

• Performance appraisal process that will bring annual assessment of competencies, targets achievement and areas of improvement
• Welfare platform where you can buy services and goods